Your Privacy Policy

Privacy Policy – Luneve

Last updated: September 22, 2025

Luneve manages this store and website, including the data, content, features, tools, products, and services we provide to offer you, the customer, a curated shopping experience (the “Services”). Our Services are powered by Shopify’s technology.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your personal information is collected, used, and disclosed, in accordance with UK law.

Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to you or another individual. It does not include anonymised or de-identified data. Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact details: name, billing and shipping addresses, phone number, and email address.

  • Financial information: credit/debit card details, payment account details, transaction data, and payment confirmations.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction details: products viewed, added to cart, wish-listed, purchased, returned, exchanged, or cancelled.

  • Communications: any information you provide when contacting customer support.

  • Device information: browser, IP address, device type, operating system, and unique identifiers.

  • Usage data: information about how you use or navigate our Services.

Sources of Personal Information

We may collect personal information from:

  • Directly from you (e.g. creating an account, placing an order, contacting us).

  • Automatically through cookies, pixels, and similar technologies.

  • Service providers that process information on our behalf (e.g. payments, shipping, analytics).

  • Business partners or third parties (e.g. advertising or marketing providers).

How We Use Your Personal Information

We may use your personal information to:

  1. Provide and improve Services – fulfil orders, process payments, manage returns and exchanges, personalise shopping experiences, recommend products, and provide account management.

  2. Marketing and advertising – send promotional emails, SMS, or display tailored ads. You may opt out at any time.

  3. Security and fraud prevention – verify your account, detect and prevent fraudulent or illegal activity, and ensure safe transactions.

  4. Customer support – respond to your requests and maintain customer relationships.

  5. Legal obligations – comply with UK law, respond to valid legal requests, and enforce our terms.

How We Disclose Personal Information

We may share your information in the following cases:

  • With Shopify and other service providers (payments, IT, logistics, analytics).

  • With marketing and business partners, where you have not opted out of such sharing.

  • When you consent or request us to share information (e.g. social media integrations).

  • Within our corporate group or in case of a business transaction (merger, acquisition, insolvency).

  • Where required by UK authorities or law enforcement.

Relationship with Shopify

Our Services are hosted on Shopify. Shopify collects and processes personal information about your use of the Services. This may involve transfers of data outside the UK. For more details, see Shopify’s Consumer Privacy Policy: https://www.shopify.com/legal/privacy.

Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing personal information.

Children’s Data

Our Services are not directed at children under the age of 16, and we do not knowingly collect their personal information. If you are a parent or guardian and believe your child has shared personal data with us, please contact us.

Data Security & Retention

While we take reasonable security measures, no system is 100% secure. We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights (UK Residents)

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your personal data.

  • Restrict or object to certain types of processing.

  • Request data portability.

  • Withdraw consent (where processing is based on consent).

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at the details below. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.

International Transfers

If we transfer your personal information outside the UK, we will use recognised legal safeguards such as the UK International Data Transfer Agreement (IDTA) or adequacy decisions approved by the UK government.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For any questions, or to exercise your privacy rights, please contact us:

Luneve
📧 Email: myluneve@gmail.com

For UK data protection law, Luneve is the data controller of your personal information.