Delivery Policy

Delivery Policy – Luneve

Last updated: September 22, 2025

At Luneve, we are committed to providing a reliable and smooth delivery experience for all our customers. This delivery policy outlines estimated delivery times, shipping costs, and procedures to ensure an optimal shopping experience.

Processing Time

  • All orders are processed within 24–48 hours after payment confirmation.

  • Orders are not shipped on weekends or UK public holidays.

  • During high-demand periods (e.g., Christmas, Black Friday), processing may take slightly longer.

Shipping Time

  • Standard shipping usually takes 10–28 business days.

  • Delivery times may vary due to customs procedures, local postal services, or unforeseen circumstances.

  • Expedited shipping options may be available at checkout for faster delivery.

Free Shipping

  • Luneve offers free shipping for all customers.

  • Regardless of order value or location in the UK, you will enjoy free delivery.

  • This reflects our commitment to making your shopping experience as smooth and enjoyable as possible.

Order Fulfillment

  • Once you place an order, you will receive a confirmation email.

  • Orders are processed and shipped within 24–48 hours.

  • Once shipped, you will receive an email with tracking information to monitor your package until it arrives.

Order Tracking

  • Every order includes tracking information.

  • A tracking number will be sent to your email once the order is shipped.

  • You can track your order status on the carrier’s website.

  • Please allow 24–48 hours for tracking information to update.

Questions and Support

  • For any questions about your order or our delivery policy, please contact our support team:

Luneve
📧 Email: myluneve@gmail.com

  • Our team will gladly assist you and respond as quickly as possible.

Restrictions and Exceptions

  • While we make every effort to meet estimated delivery times, certain factors may cause delays, including:

    • Customs clearance

    • Adverse weather conditions

    • Other unforeseen circumstances

  • Luneve is not responsible for delays caused by these factors. We appreciate your understanding and patience.

Conclusion

At Luneve, we are committed to providing an exceptional online shopping experience with reliable delivery. By following our delivery policy, we ensure that every customer receives their products as quickly as possible while maintaining a high level of satisfaction.

For more information or assistance, please contact: myluneve@gmail.com